Privacy Policy

Effective Date: 07 March 2025

Tech Hub Australia Pty Ltd ("we", "us", "our") is committed to protecting the privacy of our clients, partners, employees, and individuals whose personal information we may collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the National Disability Insurance Scheme (NDIS) Practice Standards.

We operate in New South Wales (NSW), Australia and provide managed IT services to a range of industries including NDIS providers, education, and hospitality.

What Personal Information We Collect

We may collect the following personal information:

Full name, address, email, phone number
Business name and ABN
IP addresses, browser types, device information
Usernames, login credentials, system usage data (for IT services)
Sensitive information such as disability-related data when working with NDIS providers or participants
Payment and billing information
Information required for recruitment and employment (e.g., resumes, qualifications, references)

We will only collect sensitive information (e.g., disability status) with consent or when required by law.

How We Collect Information

We collect personal information through:

Direct contact via email, web forms, or phone
Client onboarding and support processes
Monitoring and management of client IT systems
Employment applications or HR processes
Use of our website, applications, or services

Use of Personal Information

We use your information to:

Deliver and manage IT services, including support, maintenance, and security monitoring
Communicate with clients and stakeholders
Process payments and billing
Comply with legal and regulatory requirements, including NDIS obligations
Improve our service quality and customer experience
Manage employment and HR functions

We will not use personal information for purposes other than those for which it was collected, unless you consent or it is permitted by law.

Disclosure of Personal Information

We may disclose your information to:

Our employees, contractors, and service providers where necessary to deliver our services
Regulatory bodies such as the NDIS Quality and Safeguards Commission if required
Legal or financial advisers
Government or law enforcement agencies when required by law

We do not sell or rent personal information to third parties.

NDIS-Specific Considerations

Where we provide services to NDIS providers or participants, we:

Comply with the NDIS Code of Conduct and NDIS Practice Standards
Protect participant privacy and confidentiality
Ensure staff are trained in handling sensitive and health-related information

Data Security

We take all reasonable steps to secure your personal information, including:

Multi-factor authentication (MFA) for system access
Encrypted storage and transmission of data
Secure backups and disaster recovery systems
Endpoint and network-level cybersecurity measures
Staff training and internal access control policies

Despite our best efforts, no method of data transmission is 100% secure. You acknowledge that any use of our services involves inherent risks.

Data Storage and Retention

We store data on secure servers located in Australia. We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

After this period, information will be securely deleted or anonymised.

Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections if the information is inaccurate, incomplete, or outdated

Requests can be made by contacting us using the details below. We will respond within a reasonable time, typically within 30 days.

Cookies and Website Tracking

Our website uses cookies and analytics tools (e.g., Google Analytics) to enhance user experience and monitor website performance. Cookies may collect data such as IP addresses, browser types, and session activity.

You can disable cookies in your browser settings, although this may affect website functionality.

Overseas Disclosure

We store most data in Australia. If we ever disclose information to overseas providers (e.g., Microsoft 365, Google), we will ensure they comply with relevant Australian privacy laws and offer adequate data protection.

Complaints and Contact

If you believe your privacy has been breached, or if you have a question about this policy, please contact us:

Tech Hub Australia Pty Ltd
📧 support@techhubaustralia.com.au
📞 +61 451 607 683 | +61 469 133 925
🌐 https://techhubaustralia.com.au

We aim to resolve complaints within 30 days. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will be effective from the date of publication.